Cancellation/Refund Policy: Orders are subject to 10% cancellation fee if to cancel after 24 hours from the time the order was received or 20% fee if after 48 hours but before its shipment. All returned and refused shipments by customers will be charged a minimum 30% restocking fee in addition with shipping and storage costs. No returns will be accepted unless processed through our Customer Service department. All other attempted returns will be refused. Any exceptions will be handled on a case by case basis. Replacements for returns are invoiced at the full value and a credit will be issued once PediSpa.com has received and inspected the return. Replacements for freight claims are invoiced at the full value and a credit issued if the customer has complied with the terms for handling freight claims. Furthermore, due to the high rate of denied freight claims it is imperative that you must note any damages on the delivery receipt. Should anyone request an exchange or return due to freight damage the claim may be denied if the carrier provides us with a clean delivery receipt in which damages were not noted. Please contact us at firstname.lastname@example.org with any questions.